Let Pete see your screen and sort it out
Download the support app, open it, and read out the two codes it shows. Pete will connect and fix the problem while you watch.
Download the support app For Windows 10 and 11. Nothing is installed on your computer.It looks like you’re not on a Windows PC. This app is for Windows only, so please call Pete on 07771 755 928 and he’ll help you another way.
Only do this while you’re talking to Pete
Anyone with your codes can control your computer during the session. Scammers sometimes ask people to do this, so never read the codes to someone who has called you out of the blue.
- Close anything private, such as banking or personal emails, before you start.
- You can see everything Pete does, and you keep control of your mouse and keyboard.
- Closing the app ends the session straight away.
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Download the support app
Click Download the support app. It will save to your Downloads folder.
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Open it
Double-click the file in your Downloads folder, or click it at the bottom or top of your web browser.
If Windows asks whether you want to allow the app to make changes, or warns that it isn’t commonly downloaded, let Pete know and he’ll talk you through it.
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Read out your two codes
On the left of the app window you’ll see an ID and a One-time password. Read both to Pete.
Your numbers will be different. A new password is made each time you open the app.
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Watch Pete work
When Pete connects, a small window appears to show he’s connected. You can end the session at any time by clicking Disconnect in that window or by closing the app.